Client Services

Training

Each member company is provided with dedicated training services. The initial training ensures that the company administrator and all users are comfortable with the system. To arrange additional training or to book a place at one of our regular training surgeries please contact help@qatarlyst.com.

Support

Qatarlyst offers a telephone Help Desk, email support and online help.

• Help Desk

  Users can call our London Help Desk with any query for an instant response (during the published local hours). Callers outside of the published hours can leave messages for return calls immediately on the office opening.

• Email

  Qatarlyst Client Services can alternatively be reached via email. Normally, email enquires are addressed within 15 minutes of receipt during our published opening hours, either by return email or telephone.

• Online Help

  A comprehensive library of online guides, contextual help and tutorials is available for all users. They are ideal for those wishing to self-train, or as a reference.

Feedback

The Client Services team consistently invites and acts on user feedback. It forms an important part of our enhancement process where repeat enquiries help us identify process or usability difficulties.